Returns, Refunds & Cancellation Policy
Welcome to Bombaywala Sweets. We strive to provide the best quality products and customer experience. Please read our Returns, Refunds & Cancellation Policy carefully before placing an order.
Order Cancellation
-
Orders can only be canceled before they are processed, prepared, or dispatched.
-
Once an order has been prepared or shipped, cancellation requests may not be accepted.
-
Bombaywala Sweets reserves the right to cancel any order due to product unavailability, payment issues, incorrect pricing, or suspicious activity.
-
In case of cancellation by Bombaywala Sweets, eligible refunds will be processed to the original payment method.
Return Policy
As most of our products are food and perishable items, returns are generally not accepted once the order has been delivered.
However, returns or replacements may be considered only in cases where:
-
The product received is damaged or defective
-
The wrong product has been delivered
-
The product is spoiled or unfit for consumption upon delivery
To request a return or replacement, customers must contact us within 24 hours of delivery with:
-
Order number
-
Clear images of the product and packaging
-
Description of the issue
Bombaywala Sweets reserves the right to inspect and verify the claim before approving any replacement or refund request.
Refund Policy
Refunds may be issued under the following conditions:
-
Approved order cancellations
-
Non-delivery of prepaid orders
-
Verified damaged, defective, or incorrect products
-
Failed transactions where payment was deducted but order was not confirmed
Approved refunds will be processed through the original payment method used during checkout.
Refund Processing Time
-
Refunds are generally processed within 5–10 business days after approval.
-
Actual credit timelines may vary depending on the customer’s bank or payment provider.
Non-Refundable Situations
Refunds or returns will not be applicable in the following situations:
-
Incorrect delivery information provided by the customer
-
Failed delivery due to recipient unavailability
-
Minor variations in product appearance, packaging, or taste
-
Delayed delivery caused by unforeseen circumstances beyond our control
-
Requests raised after the specified reporting period
Replacement Policy
Where applicable, Bombaywala Sweets may offer a replacement instead of a refund depending on product availability and the nature of the issue reported.
Policy Updates
Bombaywala Sweets reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
Contact Us
For cancellation, return, or refund-related assistance, please contact us through: