Shipping & Payment Policy
Welcome to Bombaywala Sweets. This Shipping & Payment Policy outlines the terms related to order processing, shipping, delivery, and payment methods for purchases made through our website.
Order Processing
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Orders are processed after successful payment confirmation.
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Orders placed on weekends or public holidays may be processed on the next working day.
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Bombaywala Sweets reserves the right to refuse or cancel any order due to product unavailability, incorrect pricing, or suspicious activity.
Shipping & Delivery
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We aim to deliver orders within the estimated delivery timeline displayed during checkout.
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Delivery timelines may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.
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Customers are responsible for providing complete and accurate shipping information.
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Additional delivery charges may apply for certain locations or express delivery requests.
Delivery Attempts
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If the recipient is unavailable during delivery attempts, the courier partner may reattempt delivery or contact the customer.
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Failure to accept delivery after multiple attempts may result in order cancellation without refund eligibility for perishable items.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with:
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Order number
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Product images
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Description of the issue
We will review the request and provide a suitable resolution as applicable.
Payment Methods
We accept secure online payments through approved payment gateways, including:
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Credit Cards
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Debit Cards
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UPI
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Net Banking
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Wallets and other digital payment options
All payments are processed securely through third-party payment providers.
Payment Security
Bombaywala Sweets does not store your sensitive payment details such as card numbers, CVV, or banking credentials. Transactions are encrypted and processed through secure payment gateways to ensure customer safety.
Failed Transactions
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If an amount is deducted but the order is not confirmed, the payment will generally be reversed automatically by your bank or payment provider within the applicable timeline.
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In case of delays, customers are advised to contact their respective bank or payment provider.
Cash on Delivery (If Available)
Cash on Delivery services may be available for selected locations and order values. Bombaywala Sweets reserves the right to enable or disable COD services at its discretion.
Refunds
Approved refunds will be processed through the original payment method used during checkout. Refund timelines may vary depending on the bank or payment service provider.
Policy Changes
Bombaywala Sweets reserves the right to modify or update this Shipping & Payment Policy at any time without prior notice. Updated policies will be posted on this page.
Contact Us
For shipping, delivery, or payment-related queries, please contact us through: